Shipping Policy (USA Orders)

This policy applies to all orders within the USA. By placing an order with us, you accept the terms outlined below.

1. Free Shipping

  • We offer free shipping on all orders within the USA!

2. Order Processing and Handling

  • Order processing time: 1-2 business days (Monday-Friday).
  • Orders placed before 5:00 PM Eastern Standard Time (New York) will begin processing on the same business day.

3. Shipping Methods and Delivery Times

  • We use trusted carriers like UPS, USPS, and FedEx to deliver your orders.
  • Transit time typically takes 3-5 business days (Monday-Friday) in addition to processing time.
  • Manufacturer Direct Shipping:
    • Orders shipped directly from the manufacturer may have slightly longer processing times (1-2 business days).
    • Standard ground shipping is used. The specific carrier may vary.
    • Transit times for these orders can range from 1-5 business days, depending on the manufacturer’s location and your delivery address.

4. Shipping Restrictions

  • We currently do not ship to PO Boxes, APO/FPO addresses, or U.S. territories.

5. Delivery Terms

  • We are responsible for your order until it is delivered to the shipping address you provide.
  • Please ensure your shipping address is accurate and complete to avoid delivery delays or issues.

6. Change of Address

  • We cannot change the delivery address once your order is in transit.
  • If you need to change your delivery address, please contact us within 24 hours of placing your order at support@pizazz88.com.

7. Order Cancellations

  • You can cancel your order at any time before it has been shipped.
  • If your order has already been shipped, please refer to our refund policy.

8. Parcels Damaged in Transit

  • If your parcel is damaged in transit, please:
    • If possible: Reject the parcel from the courier and contact our customer service immediately.
    • If the parcel was delivered without you being present: Take photos of the damage and contact our customer service for further instructions.

9. Tracking Information

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can use this information to monitor the progress of your shipment.

10. Contact Information

  • If you have any questions or concerns about shipping, your order, or this policy, please contact our customer service team at support@pizazz88.com.

11. Policy Updates

  • We reserve the right to update or modify this policy as needed. Any changes will be reflected on this page.